- GENERAL PROVISIONS
1.1 These general conditions of sale (hereinafter, “General Conditions”) apply to all sales of products (hereinafter, “Products” or “Product”) purchased through the website villacavalletti.it (hereinafter, “Site”).
1.2 The use of the distance selling service described in these General Terms and Conditions is reserved exclusively for consumers (hereinafter referred to as “Customers” or the “Customer”), understood as natural persons acting for purposes unrelated to their commercial, entrepreneurial or professional activity, if any.
1.3 The language available to conclude the contract is Italian.
1.4 The Customer is required to read carefully the General Terms and Conditions that have been made available to him/her on the Site in a manner suitable for the Customer to memorize and reproduce.
1.5 Contracts concluded with Società Agricola Tierre S.r.l. (as identified below) through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, no. 206 (hereinafter also “Consumer Code”), Legislative Decree 9 April 2003, no. 70 (hereinafter also “E-commerce Decree”) and, as applicable, by R.D. 16.03.1942, no. 262 (hereinafter also “Civil Code”).
1.6 Società Agricola Tierre S.r.l. reserves the right to change the General Conditions of Sale by giving notice on this page of the website. The General Conditions of Sale applicable are those in force at the time of ‘placing an order. Any change will be effective after publication on the site.
- IDENTIFICATION OF THE SELLER
2.1 Il venditore è Società Agricola Tierre s.r.l.
2.2 For contact details, please refer to the relevant section of the website villacavalletti.it
- PRODUCT-RELATED INFORMATION
3.1 Information about the Products susceptible to distance selling through the Site is available, with the relevant product codes, at www.
3.2 Images of products may not be perfectly representative of their characteristics but differ in color, size, accessory products represented. All supporting information to purchase is intended as mere general information material, not referring to the actual characteristics of an individual product.
- PRICE
4.1 Product prices are inclusive of all taxes and duties except for duties and other charges that may be levied by customs in the country of destination.
4.2 All prices are in Euros.
4.3 Shipping costs are the responsibility of the customer, unless any promotions can be found at the shipping costs page
- ORDER OF PRODUCTS
5.1 The essential characteristics and prices of the Products are given in the offer for each Product.
5.2 Orders will not be accepted from individuals who have not reached the age of majority.
5.3 To purchase Products, the Customer must fill out online and send to Società Agricola Tierre S.r.l. the order form in electronic format. Registration with username and password is optional. If the Customer does not wish to register, he/she may still conclude a purchase: only the data necessary for delivery and eventual invoicing of an order will be requested.
5.4 The Customer must put the Product in the appropriate “shopping cart”, enter the personal data, enter the shipping data and, after having read the General Conditions, with particular reference to the contribution for delivery costs, the procedures for exercising the right of withdrawal and the Privacy Policy and provided confirmation of having read them, must select the desired payment method and choose the option “Confirm Order”.
5.5 Before submitting its purchase order, the Customer will have the opportunity to correct any data entry errors by following the appropriate editing procedure contained in the Site. In particular, the Customer has the right to change the quantity and type of the Products he/she intends to purchase by adding or removing one or more Products from the “shopping cart”.
5.6 By sending the order, the Customer acknowledges and declares that he/she has read all the information provided to him/her during the purchase process and fully accepts the General Conditions.
5.7 Società Agricola Tierre S.r.l. reserves the right to evaluate the acceptance of orders received. Società Agricola Tierre S.r.l. will notify the Customer of any inability to accept the orders received within 30 days starting from the day following the day on which the Customer has transmitted the order and will refund any sums already paid by the Customer for the payment of the supply.
5.8 No contract is to be considered concluded between Società Agricola Tierre S.r.l. and the Customer if Società Agricola Tierre S.r.l. has reasonable grounds to believe that the Customer is not operating on the basis of an actual and genuine interest in the purchase of the products ordered. In such cases, the order placed by the Customer must be understood to be devoid of any effectiveness. Guglielmi Saverio Snc will transmit to the Customer, by e-mail, a notice stating the non-conclusion of the Contract, also taking care of the cancellation of any charge and / or expense borne by the Customer.
- METHOD OF PAYMENT
6.1 The Customer may make payment for the price of the Products and related delivery charges by credit card
6.2 Payments made by credit card are accepted
6.3 The transaction will be debited from the Customer’s linked account only after: a) the data has been verified (on a secure server directly from the Bank, Guglielmi Saverio Snc will not have any direct access to your data), b) the debit authorization has been received from the company issuing the credit card used by the Customer, and c) the availability of the Product has been confirmed by Società Agricola Tierre S.r.l.
6.4 In the event that, for whatever reason, charging the amounts due by the Customer proves impossible, the sale process is automatically cancelled and the sale automatically cancelled.
- CONFIRMATION OF RECEIPT OF ORDER
7.1 Upon receipt of an order Società Agricola Tierre S.r.l. will automatically send a confirmation of receipt by e- mail, in which will be summarized all the details of an order itself, the essential characteristics of the product ordered, its price, the amount paid, the existence of the right of withdrawal – with an indication of the time and method for returning the goods – the geographical address to submit any complaints and information on the existing support services and commercial guarantees.
7.2 Following the receipt of an order Società Agricola Tierre S.r.l. will verify the availability of the ordered product and the existence of the other conditions for the sale and only after such verification will communicate its acceptance of an order and the shipment of the product.
7.3 In the event that Società Agricola Tierre S.r.l. is unable to process an order received will promptly notify the Customer.
7.4 Any right of the customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property caused by the non-acceptance of an order is excluded.
- TRANSPORTATION AND DELIVERY
8.1 The Products purchased on the Site will be delivered to the address indicated by the Customer. In any case, the Customer has the right to request delivery of the Products to an individual of his/her choice. No deliveries will be made to post office boxes.
8.2 For each order placed on the Site, Società Agricola Tierre S.r.l. will issue an invoice for the goods shipped, sending it together with the package or even by e-mail. For the issuance of the invoice, the information provided by the Customer at the time of the order shall be authentic. No change in the invoice will be possible, after the issuance of the same.
8.3 The cost of delivery of the goods is the responsibility of the Customer and is separately highlighted on the Site and in the order form.
8.4 The times given for delivery of goods are approximate.
8.5 The delivery of the goods requires the presence of the Customer or his agent at the recipient’s address indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages being delivered corresponds to the number indicated in the delivery document and that the package is intact or not altered. Any damage to the package and/or the Products or the mismatch in the number of packages must be immediately contested by means of written control reservation on the Courier’s proof of delivery. Once the Courier’s document has been signed, the Customer may not object to any dispute regarding the external characteristics of the delivered package.
- DUTIES AND RESTRICTIONS
9.1 Società Agricola Tierre S.r.l. is not responsible for any duties or purchasing restrictions applied to customs in the destination countries.
- RIGHT OF WITHDRAWAL
10.1 In execution of the provisions of Legislative Decree 21 February 2014, n.21 implementing Directive 2011/83/EU on consumer rights, the Customer may return the purchased product and obtain a refund of the purchase sum actually paid, without any penalty and without specifying the reason.
10.2 The right of withdrawal consists of the right to return the purchased products to the seller and consequently obtain a refund of the purchase price of the products.
10.3 The right of withdrawal may be exercised within the period of 14 days after receipt of the product in the following ways:
10.3.1 Prior to the expiration of the aforementioned deadline, the Customer shall send a registered letter with return receipt to Società Agricola Tierre S.r.l. or by submitting another statement from which the intention to withdraw is explicitly inferred. The communication may be sent, within the aforementioned term, by registered mail to the address Via XXIV Maggio 73, Grottaferrata 00046 or e-mail to the e-mail address: info@villacavalletti.it
10.3.2 The customer service of Società Agricola Tierre S.r.l. , having verified the conditions for the exercise of the right of withdrawal, will contact the consumer in order to indicate the place where the consumer must return the products intact, within fourteen days, excluding holidays and weekends, starting from the date of notice of withdrawal.
10.4 The cost of returning purchased products shall be borne by the consumer.
10.5 In the event that the value of the products has suffered a decrease caused by handling other than that necessary to establish the nature, characteristics and operation of the products, (by way of example: damaged products, not regularly or completely packaged, or in which certain parts are missing or have been damaged, such as components, elements, accessories, packaging materials, boxes, documentation, and/or other objects), Società Agricola Tierre S.r.l. will reimburse the Customer the purchase sum minus the value of said decrease.
10.6 In the event that the Customer sends back products after the deadline mentioned above or in the case of products that have been opened and / or partially used and are not suitable to be returned, the right of withdrawal does not apply and Società Agricola Tierre S.r.l. will return to the Customer the purchased goods by charging the same shipping costs.
10.7 With the above limitations, Società Agricola Tierre S.r.l. will refund the amount actually paid by the Customer within 14 days of receipt of the notice of withdrawal, by bank transfer.
- CONFORMITY DEFECTS , WARRANTY AND REPLACEMENT
11.1 The legal guarantees provided for in Articles 129, 130 and 132 of the Consumer Code apply to the sale of Products other than foodstuffs. To take advantage of the warranty, the customer must keep the invoice, or, where non-existent, the transport document.
11.2 In case of conformity defects of Products sold by Società Agricola Tierre S.r.l. the Customer must immediately contact Customer Service at the e-mail address info@villacavalletti.it
11.3 The Customer shall have the right to restore, without charge, the conformity of the goods by means of replacement or an appropriate reduction in price or termination of the contract.
11.4 The Customer forfeits these rights, if he does not report to Società Agricola Tierre S.r.l. the lack of conformity within the term of two months from the date on which he discovered the defect. The action aimed at asserting defects not maliciously concealed by Società Agricola Tierre S.r.l. is prescribed, in any case, within the term of twenty-six months from the delivery of the goods.
11.5 If the purchased product is found to have been damaged during transportation, the Customer may request a replacement of the same within the mandatory period of 10 days from receipt.
11.6 The Product to be replaced must be received, in normal condition, at the following address: Tierre Agricultural Company S.r.l., Via XXIV Maggio 73, Grottaferrata 00046.
11.7 Fulfillment of the new order is subject to the availability of the requested Products.
- ERRORS
12.1 The information regarding the Products provided on the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors.
12.2 Società Agricola Tierre S.r.l. reserves the right to correct errors, inaccuracies or omissions even after an order has been placed and also to change or update information at any time without prior notice.
- APPLICABLE LAW AND JURISDICTION
13.1 These General Conditions are governed by and shall be construed in accordance with the laws of Italy.
13.2 For disputes arising from the interpretation, validity and/or execution, of these General Conditions the mandatory territorial jurisdiction shall be that of the judge of the Court of Velletri.
- CONTACTS
14.1 For further information, the Customer Service Department whose contact details can be found directly on the website in the “Contact” section or by e-mail at the following address: info@villacavalletti.it
15. TERMS AND CONDITIONS OF SHIPMENT
Shipments of orders placed on this site are handled through the services of Mail Boxes Etc. (MBE), a network of franchised shipping centers present throughout the country. By purchasing on our site and choosing shipping, the customer acknowledges and accepts the conditions below, as well as the general conditions of carriage of the contracted carriers used.
Art. 1 – Provider of shipping service
Shipments are entrusted to Mail Boxes Etc. (MBE), a franchise network operating under license from Sistema Italia 93 S.r.l., headquartered in Viale Lunigiana 35-37, 20125 Milan, Italy – P.IVA 10697630159.
The MBE center of reference is: MBE 714 – Via di Tor Vergata 257, 00133 Rome (RM) – P.IVA 15686161009.
The seller instructs the MBE Center to conclude, on behalf of the customer, a contract of carriage with one of the contracted couriers.
Art. 2 – Couriers used
Shipments are entrusted, depending on the destination and the service requested, to the following couriers affiliated with MBE: FedEx, UPS, GLS, SDA/Italian Post, DHL, TNT.
The terms and conditions of carriage of each courier can be found on their respective official websites. The actual courier used will be indicated in the tracking notice sent to the customer.
Art. 3 – Delivery Times
Delivery times quoted at the time of order are estimated and do not constitute a binding contractual commitment.
– Domestic shipments: usually 1-3 business days from pickup
– International EU shipments: usually 2-5 business days
– Extra-EU shipments: variable depending on destination and customs procedures
Article 4 – Packing
Products are packed before delivery to the carrier. Packaging can be taken care of directly by the seller or entrusted to the MBE 714 Center, which offers professional packaging service.
The seller disclaims any liability for damage occurring during transport in the following cases:
– Fragile objects not properly protected or reported
– Package contents not corresponding to the shipping declaration
– Damage resulting from inherent characteristics of the goods
Article 5 – Goods Not Acceptable for Transportation
The following categories of goods are not accepted for shipment:
– Dangerous or flammable goods, explosives
– Live animals
– Cash, coins, stamps, bonds
– Illegal material or material subject to regulatory restrictions
– Perishable goods not suitable for express transportation
– Goods subject to DDT without the accompanying documentation
Art. 6 – International Shipments and Customs Formalities
For shipments outside the European Union, customs regulations specific to the country of destination, which are subject to frequent changes, apply.
– The receiving customer is responsible for the payment of any customs duties, taxes and fees
– The seller provides the required customs documentation (commercial invoice, proforma, etc.)
– Any customs blockages, inspections or delays are not the responsibility of the seller or the MBE Center
Art. 7 – Liability for loss or damage
In case of loss or damage of the package during transport, the MBE Center will request from the courier the reimbursement provided by its own conditions of transport, out of court.
Reimbursement by the courier is subject to its own terms and conditions and is not guaranteed by the seller or MBE.
– Damaged package: report within 24-48 hours of delivery, retaining the original packaging
– Lost package: open formal written complaint within the time limits specified in Art. 10
– Missed delivery: check tracking and contact the seller
Art. 8 – Tracking and Notifications
Following pickup of the shipment, the customer will receive at the email address provided a shipping confirmation with tracking number and link to the courier’s tracking page.
The seller is not responsible for notifications not received due to causes attributable to spam filters, incorrect email addresses or inefficiency of the courier.
Art. 9 – Right of withdrawal and returns
The shipping service is considered to have been performed at the moment the package is taken over by the courier. In accordance with Art. 59 of Legislative Decree 206/2005, the right of withdrawal from the shipping contract cannot be exercised once the shipment has started.
Return costs, unless otherwise stated in the seller’s return policy, are the responsibility of the customer.
Damage incurred during the return transport due to inadequate packaging is not chargeable to the seller.
Article 10 – Complaints
Any complaint regarding the shipment must be submitted in writing within the following deadlines:
– Domestic shipments: within 15 days from the date of acceptance of the shipment
– International shipments: within 21 days from the date of acceptance of the shipment
Art. 11 – Limitation of Liability
The seller and the MBE Center shall not be liable for indirect damages, loss of profit or other consequential damages resulting from delays, losses or damages incurred during transportation. Maximum liability is limited to the value of the shipping fee paid by the customer.
The seller shall not be liable in case of force majeure: strikes, natural disasters, roadblocks, or other events beyond the reasonable control of the parties.
Art. 12 – Processing of personal data
The customer’s data necessary for the fulfillment of the shipment (name, address, telephone, email) are communicated to the MBE Center and the contracted courier exclusively for the management of the transport contract. By confirming the order, the customer explicitly authorizes such communication. For more information see the Privacy Policy of the site.
Art. 13 – Applicable law and competent court
These Terms and Conditions are governed by Italian law. Jurisdiction: [Seller’s court of reference], unless otherwise provided by law applicable to consumers pursuant to Legislative Decree. 206/2005.
Art. 14 – Updates
Seller reserves the right to update these Terms and Conditions in the event of rate changes, courier changes or regulatory updates. Changes will not affect orders already accepted and being processed.